Last updated June 8, 2024

Introduction

This privacy policy (“Privacy Policy”) applies to all visitors and of the Lucere websites (collectively, Lucere,” “App” or “Apps”), which are offered by Lucere and/or any of its affiliates (“Lucere” or “we” or “us”) and describes how we process your personal information in connection with those Apps, and how we collect information through the use of cookies and related technologies. It also tells you how you can access and update your personal information and describes the data protection rights that may be available under your country's or state's laws. Please read this Privacy Policy carefully. By accessing or using any part of the App, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.

Applicability of this Privacy Policy

If you are a customer of Lucere, this Privacy Policy does not apply to personal information or other data and information that we process on your behalf (if any) as your service provider (collectively, “Customer Data”). We will only use Customer Data (including any personal information contained therein) to provide you with the Services, and our use of your Customer Data shall instead be governed by the terms and conditions of the separate customer agreement or terms of service that you have agreed to with us.

If you are using the Services as an employee, contractor or other representative of one of our customers and you have any questions about our privacy practices or would like to exercise any rights with respect to your personal information that we process on behalf of our customers, please contact the corresponding customer as we only process your personal information in our capacity as a service provider to our customer.

Personal information we collect

You may choose to interact with our Apps in ways that provide us with your personal information. In some instances, a User ID is generated for form and URL tracking, page views, page pings and usage counts in order to ascertain product performance and development. The amount and type of information that Lucere gathers depends on the nature of your interaction with us, as well as the amount of information you choose to share. For example, we ask visitors who use our community Discord, or our forum, to provide a username and email address. We will also collect the information you provide with us in connection with creating an account on the App. In each case, Lucere collects such personal information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with or your request to Lucere. We will not disclose your personal information other than as described in this Privacy Policy.

Like most website operators, Lucere automatically collects (i) technical information about your device including your device's internet protocol (IP) address, device type (e.g., phone, tablet), unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area; and (ii) information about your visit to our Apps and online activity data (such as the referral URL, the content viewed and the content interacted with). Some of this information is collected using cookies, web beacons and related local storage technologies. See below for further information on these technologies. We collect this information to better understand how visitors use our Apps, to improve our Apps and experience for visitors, and to monitor the security of the Apps.

We may aggregate all information (including your personal information) collected from our Apps for our own statistical and analytics purposes and share such aggregated information with third parties for our own promotional purposes (e.g. by publishing a report on trends in the usage of our Apps).

Information Lucere does not collect

Lucere does not intentionally collect sensitive or special category personal information, such as genetic data, biometric data for the purposes of uniquely identifying a natural person, health information, or religious information.

Lucere does not knowingly collect information from or direct any of our App or content specifically to children under the age of 18. If we learn or have reason to suspect that a user is under the age of 18, we will close that account.

Lawful basis and purposes for processing your personal information

If you are an individual in the United Kingdom or European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable United Kingdom and/or EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

We use your personal information to:

• administer access to your accounts;
• manage our customer relationships;
• process orders, provide our products and services and send you service related communications; and
• provide you with customer support.

We use your personal information:

• to improve and personalize your experience with us and our Apps and to tailor communications to you;
• to understand how you use our Apps and to develop new products, services, features, and functionality;
• to monitor and improve the performance of our products and services for administrative, security and fraud prevention purposes;
• for our own internal functions, management and corporate reporting, and internal research and analytics;
• to enforce compliance with our terms of use and other policies or otherwise in connection with legal claims, compliance, regulatory and investigatory purposes as necessary (including disclosure of such information in connection with legal process or litigation);
• to fulfill payments and transactions;
• to provide information about our Services;
• to respond to your requests, questions and feedback;
• for marketing and advertising purposes as we may from time-to-time send you direct marketing emails as permitted by law, including, but not limited to, notifying you of special promotions, offers and events; and
• to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

We may rely on your consent:

• where you have expressly indicated to us your consent to the processing of your personal information (e.g. where you consent to receive marketing communications from us);
• where we have obtained your consent to place cookies or similar technologies; and
• on other occasions where we ask for your consent, for the purpose we explain at the time.

You may withdraw your consent at any time through the unsubscribe feature provided with the relevant marketing email or by contacting us using the details in the 'Contacting Lucere About Your Privacy' section of this Privacy Policy.

How Lucere uses and protects your personal information

Sharing your information

Lucere may share your personal information with the third-parties listed below for the purposes that are described in this Privacy Policy or otherwise with your consent.

Lucere only shares your personal information with those of its employees, contractors, and affiliated organizations that (i) need to know that personal information in order to process it on Lucere's behalf or to provide services available on the App, and (ii) that have agreed not to disclose it to others.

Lucere may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

Lucere may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

Service Providers and partners. Lucere engages a number of service providers or partners to manage or support certain aspects of our business operations on our behalf. For instance, we currently use the following service providers who will handle your personal information:

• GitHub - open source repositories and internal project management tool
• Posthog - application monitoring and error tracking
• Discord - community communications tool

Our service providers and partners are required by contract to safeguard any personal information they receive from us and are prohibited from using the personal information for any purpose other than to perform the services as instructed by Lucere.

Legal Requirements. We may disclose personal information to government authorities or other third-parties if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a subpoena, court order or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any App or the public, (d) protect against legal liability, (e) to investigate fraud or other unlawful activity, or (f) or as otherwise required or permitted by law.

Lucere takes measures reasonably necessary to protect your personal information against any unauthorized access, use, alteration, or destruction.

Cross-border transfer of personal information

The Apps are hosted in the United States and the personal information we collect will be stored and processed on our servers in the United States. Our employees, contractors and affiliated organizations that process information for us as described above may be located in the United States or in other countries outside of your home country which may have different data protection standards to those which apply in your home country.

Where your personal information is transferred outside of the EEA, Switzerland and UK and where this is to a country which is not subject to an adequacy decision by the EU Commission or considered adequate as determined by applicable data protection laws, we will take steps to ensure your personal information is adequately protected by safeguards such as Standard Contractual Clauses (“SCCs”) approved by the EU Commission or by the UK Government. A copy of the relevant mechanism can be obtained for your review on request by using the contact details in the 'Contacting Lucere About Your Privacy' section of this Privacy Policy.

Lucere communications with you

If you are a registered user of the Apps and have supplied your email address, Lucere may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Lucere and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. There's an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personal information in connection with your request.

Your choices

In this section, we describe the rights and choices available to all users.

Opt out of marketing communications. You may opt out of marketing-related communications by following the opt-out or unsubscribe instructions within the marketing communication we send you.

Cookies. Most browser settings let you delete and reject cookies placed by websites. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, you may not be able to use all functionality of the website and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Online tracking opt-out. There are a number of ways to opt out of having your online activity and device data collected through our website, which we have summarized below:

Global privacy practices and your rights

Information we collect may be stored and processed in the United States in accordance with this Privacy Policy but we understand that users from other countries may have different expectations and rights. If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain data protection rights. Lucere aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, if you are in the EEA, United Kingdom, or Switzerland, please contact your local data protection authority in the EEA, United Kingdom, or Switzerland. Contact details for data protection authorities in the EEA, United Kingdom, and Switzerland are available

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting